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Station 4

Posted By JBM

"Station 4"

About: University Hospital Ayr / Urology

(as a service user),

Was taken in with prostate problems passing blood, which was extremely worrying and possibly embarrassing, was immediately impressed with the care and dedication of staff and was immediately put at ease, nothing was a problem to them even though they were extremely busy at all time.  Well done many thanks

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 6 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 17/05/2017 at 17:39
Published on Care Opinion on 18/05/2017 at 09:08

picture of Eunice Goodwin

Dear JBM,

I can understand why you found this worrying and a possibly a bit embarrassing but it is great to hear that you were put at ease and impressed by the care you received. I will make sure this is passed to the team in Station 4, I am sure they will be very happy with your lovely accolade.

Thank you for sharing this on the Care Opinion website.

Best wishes,

Eunice

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by JBM (a service user)

Thanks for the response nurses ,cleaners etc don't get the thanks they are due many people take them for granted Thanks

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