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Terrible Service

Story from nhs.uk

"Terrible Service"

About: Spire Southampton Hospital

The hospital cancelled my surgery last minute after discovering a staff member had made an error! They confirmed they couldn't do the surgery anymore, but took a month to refer it back to my GP!

Very unhelpful and felt like they didn't want to know about my predicament. I'm in pain and my life on hold because of this, but they don't care. All I got was it was an unfortunate error! Disgusting service.

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Responses

Response from Spire Southampton Hospital 7 years ago
Spire Southampton Hospital

Submitted on 25/04/2017 at 17:08
Published on nhs.uk on 23/03/2019 at 22:09

Thank you for your feedback. If you wish to raise a formal complaint regarding your concerns, please contact Penny Darling (PA to the hospital director) on 02380 764322 who investigates any patient complaints and responds to the patient with the investigation outcome.

Kind regards,

Spire Southampton Hospital

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