"Complaints poor, badly investigated"

Went to A&E in emergency, by calling 999 Ambulance service at night time around 02:00 Hrs, as post surgery of Kidney Stone Urine blocked for several hours and bleeding profusely.

On arrival at A&E the triage nurse Managerial position - simply shouted at me in front of ambulance crew and other front line staff I quote "Why did I used ambulance service? - You should have used other transport like others use their own - It costs £500, a day for ambulance service".

I challenged them naturally stating what could I have done in this dreadful very ill health.

There after triage Nurse sent an inexperienced Nurse who did not know what to do. They called another Nurse, who was rude in manners and aggressive, because I had challenged their boss the First triage senior Nurse.

However, I complained to Over all Duty site Nurse. They listened to my complaint and directed that the over all in charge of A&E Matron would deal with it.

I went through their Formal oral and written Complaint Procedures twice, and response on behalf of Chief Executives Office came with defensive, vague, stereo type reply, shifting blame on me, patriotic tone of letter, and evasive persistently to issues raised, repetitiveness them to be correct, with no real spirit to discipline the staff involved against whom the complaints were raised, protective despite of their inappropriate behavior and manner, intimidating with incorrect statement entries made in medical records against by their Nurses and or Doctor(?).

I could not find their Complaint investigation (the Investigator) really had the objective in mind to put things correct, and avoid happening to others, and no promptness of reply according to NHS

Complaints Protocol.

The complaint was dealt poor and badly and I could not find any spirit to deal with it appropriately in the interests of firstly for Patient and also for Hospital.

Dealing with complaints in reporting orally and or in writing has been very distressful, especially, when you are already a victim and adding to become again victim of the authority who remain intensified and evasive, in reality of

Investigating.