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Long waiting hours, poor waiting room

Story from nhs.uk

"Long waiting hours, poor waiting room"

About: The Princess Royal Hospital / Accident and emergency

The A&E for an xray, my partner had been hit by a forlk truck. The waiting time in pain was ridiculous, the was no forms of any were to rest. This is disgusting the waiting area uncomfortably seating.

The waiting time was between 3-4 hours depending hows this acceptable to sit in pain. We wasnt the only ones, no bed or anything was offered to ones who could hardly sit up.

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Responses

Response from The Princess Royal Hospital 6 years ago
The Princess Royal Hospital

Submitted on 29/09/2017 at 10:11
Published on nhs.uk on 30/09/2017 at 04:14

Thank you for taking the time to share your experience with us here at the Shrewsbury and Telford Hospital Trust.

We really appreciate the feedback we receive as a Trust, and positive comments enable us to thank the individuals and teams for their hard work. All patient comments are welcome and where our care has not met your expectations we do review your experience (if possible from the information you have provided) and where we can, we will act and amend what we do for the benefit of our future patients.

Our PALS team can be contacted by phone on 01743 261691 or by email at pals@sath.nhs.uk

Thank you and kind regards

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