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"The staff were lovely - warm, friendly and welcomin"

About: Lincoln County Hospital / General surgery

(as the patient),

I arrived at Neustadt-Welton Ward at the due time assuming I would be having a hip revision operation later that day. The staff were lovely - warm, friendly and welcoming. Full marks to Sister Jan and her team.

Unfortunately, my surgeon, had called in sick (get well soon! ) so after a couple of hours, a mug of tea and two rounds of toast, I went home!

And there you have it! My story is brief! I was given a new operation date -  and guess I will be called in before then for a new pre-op assessment. So, eventually, all will be well.

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Responses

Response from Lorraine Waby, Ward Sister, Digby, United Lincolnshire Hospitals NHS Trust 7 years ago
Lorraine Waby
Ward Sister, Digby,
United Lincolnshire Hospitals NHS Trust
Submitted on 05/04/2017 at 14:19
Published on Care Opinion at 15:27


Dear Tony,

Thank you for taking the time to post on the website.

Whilst I am sorry to hear that your operation was cancelled on the day, it is lovely to hear that the you found the staff to be welcoming, warm and friendly. I will ensure that your comments are passed on to Jan and the team.

We look forward to seeing when you receive a new operation date.

Kind regards,

Lorraine Waby

Ward Sister N/welton

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