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About: Salford Royal / Rheumatology

for the first time in a long time i am disappointed at Rheumatology my dr faxed a letter through to one of the doctors secretary and i have phoned numerous times and had no reply even though the answer machine says you will be contacted within 24 hrs i have been trying for 3 days now ,also really worried about my condition. i hope after so many years good service this is not a sign of things to come .sorry for a bad review but i have writtennumerous good ones in the past

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Response from Salford Royal 6 years ago
Salford Royal

Submitted on 18/05/2017 at 15:51
Published on nhs.uk at 18:33

Thank you for taking the time to post your comments. We are so sorry to hear about your experience with trying to get hold of our team by telephone and via Fax. We are disappointed as your experience does not reflect our Trust values, where we pride ourselves on our professionalism and communication skills.

To allow us to investigate this further, can I ask that you contact our Patient Advice and Liaison Service (PALS), on 0161 206 2003 or email them directly on pals@srft.nhs.uk with further details of the number you have been trying to call, so we can give you some answers.

Kind regards.

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