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"They were really good, nice and supportive!"

About: Ealing Hospital

(as the patient),

I did a cicle of ECT at Ealing Hospital (Conolly Suite). I want to praise the work of the whole team there, starting from the Director, Dr Nnatu. They were always kind and demonstrated empathy towards us patients, and this greatly helped me to go through those difficult moments. Thank you, I will not forget it.

While doing the cicle of ECT and after finishing it, I was followed by the crisis assessment and treatment team (ECATT) at Ealing Hospital - St Bernard's. I would like to thank Dr. Sufraz and Dr. Kigozi, who supported me during the whole "journey" towards recovery with kindness, deep understanding and compassion. Dr. Sufraz went the extra mile to help me when I had to be discharged and that's why I would not hesitate to define the service offered as excellent. I would also like to praise the work of the different nurses who visited me: they were really good, nice and supportive!

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Responses

Response from Ade Omomo-Rashed, Team Manager, Hounslow Recovery Team - East & West, WEST LONDON NHS TRUST 7 years ago
Ade Omomo-Rashed
Team Manager, Hounslow Recovery Team - East & West,
WEST LONDON NHS TRUST
Submitted on 30/03/2017 at 19:34
Published on Care Opinion on 31/03/2017 at 16:47


Dear Coventry

It means a lot to the staff and me that you took the time once again to provide a review on Ealing Crisis and Assessment Team (ECATT). We value all feedback and use it to improve our services.

I am happy to hear that you felt supported during your recovery journey and that staff demonstrated kindness and compassion towards you during your stay with ECATT. Our aim is to provide an excellent quality of care while supporting people in their quest to stay in control of their life despite experiencing a mental health problem.

I made sure that Dr Sufraz and Dr Kigozi and the nursing team got the recognition they deserve following your feedback.

We wish you all the best for the future.

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