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"First consultant fantastic, second consultant..."

About: The Great Western Hospital / Neurology

My initial appointment following my GP referral was fantastic, for the first time in nearly two decades I felt someone really understood my 'invisible ' symptoms and was listening.

This consultant carried out tests on me during my consultation and arranged for several more tests to be done to confirm his thoughts on the cause of my symptoms and a follow up appointment. All the staff involved in carrying out my tests were also fantastic.

However, on returning for my follow up appointment my consultant was not available so I was seen by another consultant. This consultant was the complete opposite of the original consultant. To detail how awful the second consultant was would take too long so my advice is this, if you see a consultant who contradicts themselves, does not listen to you, is patronising and only focused on one cause being the reason for your neurological damage,even when tests rule this out, then ask to see a different neurologist as the hospital does have other fantastic neurologists.

I have requested an appointment to see the original consultant, this has now been arranged.

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Responses

Response from The Great Western Hospital 7 years ago
The Great Western Hospital
Submitted on 18/04/2017 at 17:06
Published on nhs.uk on 20/04/2017 at 04:10


Thank you for taking the time to tell us about your experience. We are sorry for the delay in responding and that we did not meet your expectations resulting in you feeling you needed to change the consultant. We take concerns seriously and are keen to investigate and take action as appropriate. In order for us to do this, please contact our Patient Advice and Liaison Service by emailing pals.team@gwh.nhs.uk or calling 01793 604031 with full details of your concern.

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