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"Great respect and care for my mother in law"

About: Manor Hospital / Accident and emergency Manor Hospital / Cardiology

(as a relative),

My 84 year old mother in law was taken to a and e with chest pains and stomach pains by ambulance. She was treated with great respect and treated with care by all of the staff who dealt with her. They took time to explain in great detail what they were doing and why. All of the staff who spoke to her and us were polite and took time to explain which was surprising when it was clear they were rushed off their feet. The two students who interviewed her after her initial assessement Ecg, blood pressure etc were very patient and probing with the questions to see what was causing her pain. When she was saw by the doctor he explained that the problem was acid from her stomach coming up into her chest casing the problem he explained in detail foods to avoid and foods she should eat. I would like to thank all the staff who dealt with her.

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Responses

Response from Manor Hospital 7 years ago
Manor Hospital
Submitted on 24/03/2017 at 15:07
Published on nhs.uk at 16:31


Thank you for your feedback. I am glad to learn of your positive experience of our Emergency Department when you visited with your mother in law. I will ensure that this is passed on to the tem in the department.

I hope that your mother in law is now feeling better

Regards Garry Perry

Head of Patient Relations

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