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Very difficult to get through on telephone

Story from nhs.uk

"Very difficult to get through on telephone"

About: East Riding Community Hospital

14 March. 10am. Took 30 mins plus to get through to Outpatients reception to cancel an appointment. After being on hold for 2 minutes, the lady I spoke to was very helpful and pleasant and confirmed the phones had been busy all morning.

With respect, hospital management need to review resources here. If you can't get through in situations like this, there is no point in having the hospital.

Yet again I am underwhelmed by the way HEY is being managed.

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Responses

Response from East Riding Community Hospital 7 years ago
East Riding Community Hospital

Submitted on 17/03/2017 at 11:06
Published on nhs.uk on 18/03/2017 at 02:40

Thank you for telling us about your experience of trying to contact the Outpatients reception at East Riding Community Hospital. The Outpatients service is managed by Hull and East Yorkshire Hospitals NHS Trust (HEYH). Therefore, please contact their Patient Advice and Liaison Service at HEYH on 01482 623065 or

pals@hey.nhs.uk, should you wish to discuss this matter further. Thank you.

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