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"My maternity ward experience let my care down"

About: Royal Alexandra Hospital / Maternity care (Ward 31)

(as the patient),

I was induced labour and the staff on the labour ward at the RAH.

 ABSOLUTELY FANTASTIC! ! what a great bunch. However my happiness was short lived when I was transferred to the ward upstairs. The midwife on nightshift came in and introduced themselves. they asked if they could take the temperature of my baby and I, I agreed.

They took my baby's temperature and when she went to take my temperature they didn't have any temperature probes left, they said they would return -

They didn't. When I got home I looked at my NEWS chart and noticed the midwife had falsified a temperature by documenting it in the notes despite not taking it! ! Could not believe my eyes and yes I'm a nurse, so I do understand these charts to know what I'm talking about.

I had an episiotomy and internal tear during labour and had sutures. On 2 separate occasions on that nightshift I asked for a simple paracetamol to be told they were just coming with medication. I waited 2 hours for paracetamol.

Again at 5am I asked for paracetamol as the pain was truly unbearable to again be told 'we're just coming'. I could not believe I was made to wait until the medicine round in the morning to receive the paracetamol I had asked for.

I sat in such pain I was in tears and listened to the midwives chatting at the desk for a long period of time instead of attending to my discomfort.

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Responses

Response from Lorna Fairlie, Patient Experience, Public Involvement Project Manager, NHS Greater Glasgow and Clyde 7 years ago
Lorna Fairlie
Patient Experience, Public Involvement Project Manager,
NHS Greater Glasgow and Clyde

I work in a small team in NHS Greater Glasgow and Clyde which seeks to involve patients and carers in the work of the NHS. The biggest part of my role is in managing feedback projects across the Board area, one of which is Patient Opinion. It is my job to give our patients and carers the opportunity to give us feedback, and to make sure that this is passed to the right people to help us improve the services we provide.

Submitted on 17/03/2017 at 09:49
Published on Care Opinion at 12:43


Dear Lisa,

Thank you for taking the time to tell us about your experience in the RAH. I am delighted that you thought the care you received in Labour Ward was fantastic, however would be keen that you contact me with some details so I can investigate your care in the ward.

Please contact me on 0141 314 6685 or to dorothy.finlay@ggc.scot.nhs.uk

Kind regards

Dorothy

Lead Midwife, Clyde

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