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Dissapointed with the service

Posted By Angrypatient192

"Dissapointed with the service"

About: Royal Alexandra Hospital / Outpatients

(as the patient),

I recently attended day surgery for a procedure which I was a little anxious about, when I spoke to the the nurse their answer was "you're a grown man you'll be fine" I'm afraid when you're getting tests done to see the extent of something that had already been suggested I felt the comment was said with no compassion or empathy. The member of staff did my blood pressure while having a chat to another member of staff. The nurse continued to chat to someone else the whole way through and it seemed to me that they couldn't of cared less. I realize that nurses are busy as my wife herself is a nurse but even she was annoyed when I got ignored and to be honest snubbed by this nurse. Very disappointing, I have to go back again soon and I'm dreading it.

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Responses

Response from Jacki Smart, General Manager, Clyde Sector, NHS Greater Glasgow and Clyde 7 years ago
Jacki Smart
General Manager, Clyde Sector,
NHS Greater Glasgow and Clyde

Submitted on 02/03/2017 at 19:33
Published on Care Opinion on 03/03/2017 at 09:36

picture of Jacki Smart

Hello there

Thanks for taking the time to share this with us and please accept my apology that a distressing enough time was made more difficult by this experience. As one of the managers of the Day Surgery unit, I expect much better for my patients and am disappointed its left you fearful of returning. I will discuss with the team and am sure they will be disappointed that you left unhappy.

I'd like to be able to support you to feel much better when you come back in so if you are up for getting in touch, please do so on 01413146928 or jacki.smart@ggc.scot.nhs.uk and we'll sort out what you think would help.

Also happy to look into things if you are able to share some of your details with me. That will help.

Do get in touch so that I can help and thanks again for letting me know


Jacki

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