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"Post op care"

About: Russells Hall Hospital / Trauma and orthopaedics

Following surgery to my rt shoulder i had to spend a night in one of the wards. I must say i was very dissapointed after my surgery went on very well that the staff in the ward were not very compassionate. I was left in agony untill i rang my husband to bring me pain relief from home. As a nurse myself i know that the best way to manage pain is to give pain relief before the pain gets worse. Regular pain relief and breakthrough pain relief if a patient complains of pain. I was so degraded that as a nurse it left me not so proud of my profession. The nursing staff need to have training on pain management.The most unfortunate thing is i also work in the same speciality of trauma and orthopeadics and i also treat patients who go through the same type of surgery that i had. I hope that other patients dont have to go through the same treatment that i recieved. I take pride in my profession and hope that the staff that looked after me should as well and treat patients with dignity and respect.I would like to thank the team of doctors that looked after me for the job well done.

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Responses

Response from Russells Hall Hospital 7 years ago
Russells Hall Hospital
Submitted on 13/03/2017 at 16:07
Published on nhs.uk on 14/03/2017 at 02:37


Thank you, Constance, for posting feedback about your experience of our hospital. We always aim to offer the highest standards of care to our patients and so we are very sorry that we fell short of those standards during your stay.

We would like to sincerely apologise that you felt your pain was managed so poorly. This is so disappointing to hear; your experience is one we would not wish for anyone in our care.

We would welcome the opportunity to discuss the issues you have raised. If you would like us to do this, please get in touch with Matron Sheree Randall on 01384 456111 extension 2268.

We have passed your positive comments onto the doctors who work in Trauma and orthopaedics.

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