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"Miscommunication is rife in this ward"

About: Whiston Hospital

Where do I begin?.

My father was admitted to ward 5 on the 18th Jan 2017.

At first the care, and attention was second to none.

I applaud that.

Then little by little we see evidence of "Its not my job" from the nurses, to "We haven't been told", "You need to speak to another Dr"

My dad is still there, wasting away in ward 5D.

Nobody is quite sure if he can drink normal fluids, thickened fluids.

The catering staff are not informed of his needs, and regularly leave hot cups of tea, that he wants but can't drink unassisted.

We have been told that he will be released soon, but we are still waiting on therapy, assessment, and future goals and homecare.

None of this has happened.

It's been 5 weeks.

We have had several meetings with Dr's to get things moving, but all momentum stops afterwards.

Nappies and bowls of vomit have been left on his bedside cabinet, creating an environment of germs and infection.

Can you read between the lines here?

Also, my family have several times changed his bed sheets.

As he is out the way, it seems he is out of sight, out of mind.

He is becoming more dehydrated, due to no-one communicating his needs to everyone concerned, and I hear a kidney infection has resulted.

The problem will disappear, sorry to be a burden on the NHS.

I'm sure there will be a standard reply of "Sorry to hear of your concerns, we shall communicate your issues to the relevant ward"

I hope you do.

At least they'll get the message.

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Responses

Response from Whiston Hospital 7 years ago
Whiston Hospital
Submitted on 23/02/2017 at 13:29
Published on nhs.uk on 24/02/2017 at 02:37


We take all issues surrounding patient experience very seriously and we are extremely sorry that on this occasion your experience was not at the standard we would expect. Please contact our PALS team on 0151 430 1376 so that we can discuss this further with you. we would like to assure you that your feedback and comments will be shared with ward 5D's Matron and Manager to improve our patient experience and satisfaction in the future.

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