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Hospital visit

Story from nhs.uk

"Hospital visit"

About: Royal Lancaster Infirmary / Pain Management

Dec 2016 - see specialist to be told i will be put on waiting list.for pain treatment (3 month wait estimated)

21st Feb 2017 - have another appointment at hospital - I assume its for the treatment. When i attend told no need for me to have come as hospital appointment is a duplicate of Dec. appointment. Reassured still on waiting list for pain treatment.

When I ring to check where i am on waiting list - told no referral was made in Dec 2016 i am on not on waiting list for any treatment!

So I have wasted 1/2 day today attending hospital for no purpose, a slot with a consultant with a long waiting list has been wasted and my treatment has not progressed in 3 months.

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Responses

Response from Royal Lancaster Infirmary 7 years ago
Royal Lancaster Infirmary

Submitted on 01/03/2017 at 12:40
Published on nhs.uk on 02/03/2017 at 02:36

Thank you for letting us know about your recent experience at the Royal Lancaster Infirmary. We are very sorry that you felt the service you received was not up to the high standard we expect. To help us understand more and see if there is anything we can do to improve our services, it would be helpful to speak to you directly. If you are happy to speak to us, please contact our Patient Relations team on 01539 716621. Hope to hear from you soon.

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