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Phoned last evening with the offer of a cancellation appoint...

Posted By Astra14

"Phoned last evening with the offer of a cancellation appointment"

About: University Hospital Monklands / Ear, Nose & Throat (Ward 9)

(as the patient),

Thank you to the team who phoned last evening with the offer of a cancellation appointment for today. Thankfully, I was able to accept the appointment. The Consultant was reassuring & I am now awaiting further tests to hopefully find the cause of my hearing loss. The nursing staff in out-patients were polite & courteous.

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Responses

Response from Lynn McTavish, Interim Surgical Service Manager, University Hospital Monklands, NHS Lanarkshire 7 years ago
Lynn McTavish
Interim Surgical Service Manager, University Hospital Monklands,
NHS Lanarkshire

Submitted on 17/02/2017 at 15:52
Published on Care Opinion at 16:04

picture of Lynn McTavish

Dear Astra14

Thank you for taking the time to tell us about your ENT appointment today - I am pleased that the Consultant has been able to reassure you and arrange some further tests to find out the cause of your hearing loss. We try to fill every clinic appointment and sometimes this does mean phoning patients to offer appointments that may have been cancelled at short notice. I am glad that you were able to accept the appointment and will pass on your comments to the ENT Consultants and the nursing staff in the out patient department.

Kind Regards

Lynn McTavish

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