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"Wonderful team, keep up the good worl"

About: Queen's Hospital, Burton Upon Trent / Cardiology

(as the patient),

Filled with dread I entered the building for my angiogram, I was greeted by a member of the team, with a huge smile and comforting words as she went on to explain to my husband that I would need to rest up for a few hours after the proceedure and that they would ring him when I was ready to be collected.

They made me comfortable and were extremely professional with caring and kindness knowing how anxious I was especially as I has been told I had, had a suspected heart attack two weeks prior to this..

In the lab and whilst I was being given the meds dr. Gill was explaining everything. The dreaded procedure took place, why I was worried I do not know, it was over before I knew it.

A little discomfort but not pain, and I am so happy to say, my heart was deemed to be fit and healthy, I was catered for as I am on a gluton free diet with lunch and coffee and tea offered at all times.

Allowed home with instructions I followed I have no pain pain, a tiny bruise a op sight and I wouldn't know I had had anything done. wonderful team, keep up the good work.

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Responses

Response from Queen's Hospital, Burton Upon Trent 7 years ago
Queen's Hospital, Burton Upon Trent
Submitted on 03/02/2017 at 11:52
Published on nhs.uk on 04/02/2017 at 01:40


Dear Joan

We are very pleased to read of your positive patient experience here at the Trust.

Please be assured that your comments have been shared and will be appreciated by all of the staff.

Thank you for taking the time to share your feedback with us and we do hope you have recovered well.

Many thanks

Patient Advice & Liaison Service (PALS)

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