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"Mental health act assessment"

About: Somerset NHS Foundation Trust

(as the patient),

I was extremely unwell and very distressed recently while suffering from depression and was taken by police for a Mental Health assessment which took place in Rowan after waiting for over 40 hours a AMP social worker and a psychiatrist called me into a room, I didn't know their names, they treated me without any care/compassion or respect. I was saying I still felt suicidal but it went over their heads. All in a matter of a max of 10 minutes I was abruptly turfed out and sent out in a taxi in more distress than before. I felt I wasn't listened to and heard, treated like it was all my fault, and told to pay for my taxi home at which I refused and said I'd go by train. I would not recommend anyone who feels this bad to trust this trust from my experience. I know they must see people in this situation day after day but the way they made me feel was uncalled for and unbelievable.

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Responses

Response from Somerset Partnership NHS Foundation Trust 7 years ago
Somerset Partnership NHS Foundation Trust
Submitted on 25/01/2017 at 15:55
Published on Care Opinion at 16:09


Dear Change,

Thank you for your post. We are sorry that you had a difficult experience. Unfortunately, without further information, we are unable to comment further. We encourage all patients to contact the PALS Team if they have any concerns, and you are welcome to do so on pals@sompar.nhs.uk.

Many thanks.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Change (the patient)

No it's not really a good enough comment, I feel it just standardised for Somerset partnership NHS. I have contacted PALs in Bridgwater about similar issues in the past and they have ben defensive and I have lost trust in them to learn anything from complaints. The last time I tried to speak with them they told me it didn't happen and in so many words called me a liar.

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