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"My stay in A&E"

About: Royal Sussex County Hospital / Accident and emergency

Overnight stay in A&E staff were very attentive I found them polite and caring to my daughters needs and I was looked after to. Apart from one junior doctor who I thought to be quite rude to another member of staff and gave false information which led to added stress of my daughters situation the doctor obviously needs retraining or raining in by their mentor. On the whole staff were great worked very hard all night with no break and still managed to keep spirits up thumbs up to them :)My daughter has stayed on the orthopedic trauma ward as well which I'm afraid was a totaly different story poor care bad treatment of the elderly and I would never want any elderly resident of my care home or indeed any elderly person to stay on that ward and once my daughters treatment Is complete I will be putting this in writing shame on that ward it takes one or two members of bad staff to overshadow all the good ones

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Responses

Response from Royal Sussex County Hospital 7 years ago
Royal Sussex County Hospital
Submitted on 14/02/2017 at 18:13
Published on nhs.uk on 15/02/2017 at 02:35


Dear Ms Brown

Thank you for taking the time to share your kind comments regarding your recent experience you had in A&E. I have shared your email with the department. Such positive praise is always well received and much appreciated.

However I am really concerned about that you witnessed on the Trauma and Orthopedic ward, as are the lead nurse and ward manager for this area. They would very much like to meet with you to understand your concerns, so thatthey are able to improve practice. If you are able to meet with them please contact PALS on 01273 664511 or pals@bsuh.nhs.uk

With kind regards

Caroline Davies

Deputy Chief Nurse

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