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Exceptional care

Story from nhs.uk

"Exceptional care"

About: University Hospital (Coventry) / Oncology

I received exceptional care during the 14 months I was being treated for breast cancer. I was particularly impressed by the joined up thinking between the various departments and the care taken to make sure I received the best treatment tailored to me. The two breast care nurses (surgical and oncology) showed me empathy and were always ready to answer questions. They also rang me frequently just to check how I was doing which was a welcome surprise. At all times I felt fully informed and both surgical and oncology consultants always gave me as much time as I needed - I never felt rushed.

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Responses

Response from University Hospital (Coventry) 7 years ago
University Hospital (Coventry)

Submitted on 27/01/2017 at 17:11
Published on nhs.uk on 28/01/2017 at 01:39

Thank you for providing feedback on your recent experience in the breast cancer department at University Hospital, Coventry.

I am delighted to hear that you had such a positive experience from our nurses.

It was especially pleasing to hear that they showed you empathy, and were in regular contact to check you were doing well. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your kind comments will be shared with the relevant staff.

Thank you for leaving your comments on NHS Choices.

Communications Team

University Hospitals Coventry and Warwickshire NHS Trust

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