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"Every single member of staff in the department was so kind and considerate"

About: Cumberland Infirmary / General medicine

(as the patient),

I visited this department today for an endoscopy procedure in what can only be described as a state of high anxiety! However the way I was looked after, before, during and after left me wondering why on earth I had been so worried. Every single member of staff in the department was so kind and considerate and they all helped to make the process as painless and comfortable as possible. I simply want to say a heartfelt thank you to them all. This was my second visit (last time for the "other end) and that previous visit was just as good an experience. You are the best teams in the hospital in my opinion and in the present climate where the medical profession frequently come under fire I wanted to give credit where it was due. Well done and thank you all.

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Responses

Response from Cumberland Infirmary 7 years ago
Cumberland Infirmary
Submitted on 18/01/2017 at 08:52
Published on nhs.uk on 19/01/2017 at 01:39


Dear Jnsa

Thank you for taking the time to leave this positive comment on NHS Choices.

I am pleased that the staff were able to help you when you were scared and anxious about your procedure.

The teams are aware how nervous patients can be and they work very hard to ensure that everyone is comfortable and put at ease.

I shall ensure your comments are passed to the department as I am sure that they will be delighted to hear such complimentary feedback.

With our very best wishes

Alison S-D

Patient Experience

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