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"I was made to feel like I was wasting everyone's time"

About: Queen Margaret Hospital / Endoscopy

(as the patient),

I was sent for a follow-up colonoscopy following unexplained bowel inflammation and hospital admission for infection and associated fever.

On arrival it was explained that the procedure would be quick but the nurse suggested sedation due to other recent procedures, however I felt a little pressured to go with no sedation. In retrospect, I should have taken the sedation as this procedure was very uncomfortable causing me to cry out at times with the pain.

Prior to the procedure I was made to feel uncomfortable as previous exploratory procedures and testing that had been carried out were discussed and described most of them as a waste of NHS money. This was upsetting, as I still have no answers despite this testing, hence the further examinations. It was also suggested that the biopsies that had been requested were a further waste of time and money.

The care given was very good, but I was just made to feel as though I was wasting everyone's time.

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Responses

Response from Gillian Ogden, Head of Nursing, Planned Care, NHS Fife 7 years ago
Gillian Ogden
Head of Nursing, Planned Care,
NHS Fife
Submitted on 10/01/2017 at 10:08
Published on Care Opinion at 11:14


picture of Gillian Ogden

Dear padoc

Thank you for taking the time to post on Patient Opinion. I was sorry to read that you had been unwell and had been in hospital recently with bowel problems.

This is a worrying time for you, even more so that you don't have a diagnosis yet and it was hard to read about how you were made to feel when you came for your colonoscopy. Please be assured that you are certainly not wasting anyones time and the tests that you have had previously have clearly been ordered for a reason.

I would be keen to discuss your experience further with and would be grateful if you could call me directly on 01592 643355 ext 20148

I look forward to speaking with you

Kind regards

Gill

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