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Extra special effort

Posted By Julzh

"Extra special effort"

About: Manor Hospital / Accident and emergency

(as a carer),

Took mum to ED today, following referral from the GP. Department was horrendously busy but the staff made an extra special effort with mum and with other patients. The Drs on duty were particularly lovely - delivering really patient focussed compassionate care in very difficult circumstances.

Dr Aileem was particularly good.

Jayne Who was running the CDU was particularly helpful, although she was under pressure she gave each patient individualised care, and kept cheerful and positive.

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Responses

Response from Garry Perry, Associate Director Patient Relations & Experience, Patient Relations, Walsall Healthcare NHS Trust 7 years ago
Garry Perry
Associate Director Patient Relations & Experience, Patient Relations,
Walsall Healthcare NHS Trust

Responsible for the Trust Complaints, PALS & Patient Experience team

Submitted on 03/01/2017 at 15:19
Published on Care Opinion at 16:18

picture of Garry Perry

Thank you for your kind comments and for highlighting the experience that you and your mum received. The Trust is currently operating under significant pressure and it is pleasing to note that the care being delivered was not compromised on this occasion. I will ensure that your comments are forwarded to staff who I know will appreciate these words given how busy the department currently is.

Garry Perry

Head of Patient Relations

Garry Perry
Head of Patient Relations
Patient Relations (PALS & Complaints)
Tel: 01922 656463 ext: 7438
Walsall Healthcare NHS Trust, Walsall Manor Hospital, Moat Road, Walsall West-Midlands, WS2 9PS.

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