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Hospital feedback

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"Hospital feedback"

About: William Harvey Hospital (Ashford)

I visited my Aunt yesterday at the hospital, was told after the Doctor's had done their rounds they one of them told my Aunt "You're a very sick woman, if you want to give up... just tell me & I'll stop treating you". Is this new NHS guidelines?

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Response from William Harvey Hospital (Ashford) 7 years ago
William Harvey Hospital (Ashford)

Submitted on 08/12/2016 at 09:48
Published on nhs.uk on 10/12/2016 at 01:32

This is absolutely not the recommended way of communicating with our patients.

Please will you contact PALS (the Patient Advice and Liaison Service) on 01227 783145 or 01227 864314 or by email at ekh-tr.PALS@nhs.net so that we can take some details and look into this as a matter of urgency.

I am truly sorry about the upset that this will have caused your Aunt and yourself.

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