"Cardiology waiting list"

About: Crosshouse Hospital / General Surgery Crosshouse Hospital General Surgery KA2 0BE

Posted by Exdns (as the patient), 7 years ago

Following an admission to high dependency unit in Stornoway while on holiday with Atrial fibrillation, ventricular tachycardia and evidence of ventricular hypertrophy I was referred to my GP at home and then referred to see a Cardiologist in Crosshouse hospital.
I have now been waiting four months for an appointment. On phoning appointments I am told that I am on the list but no idea of when I will be seen.
At the present time I have been waiting for surgery to deal with gall bladder problems... This has been put on hold till the Cardiologist gives the all clear for this to happen.
So in conclusion, I can't understand why this process of cardiology appointments is taking so long. It impacts on other services and results in time wasting appointments with surgeons who can't do anything except give me another appointment in the hope that I will have seen a Cardiologist by the next appointment.

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Responses

Eunice Goodwin

Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,

NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 06/12/2016 at 12:00

Published on Care Opinion at 14:27

Dear Exdns,
I can see your dilemma and I wish I could make it different for you. I am really sorry that the waiting time has been over 12 weeks and that it is impacting on many aspects of your wellbeing, particularly your awaited gall bladder op.
There has been a continuing, very high demand on the service and we are doing everything possible to reduce the waiting time.
The only help I can offer is that you should contact the Referral Management Service (if you have not done so already). Let them know you are free to take an appointment at short notice, if this is the case. Please make sure they have a current phone number for you too so that you can be contacted should an appointment become available.
I really am sorry but I suspect this response has been less helpful than we both would like it to be. I sincerely hope you get an appointment soon and get your other op as soon as possible.
Best wishes,
Eunice
The Referral Management Service phone number is 01563 827070

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Eunice Goodwin

Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,

NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 06/12/2016 at 13:15

Published on Care Opinion at 14:51

Dear Exdns,
Great news, one of our Directors has also asked if you will contact me. He has advised that we will get you an appointment as a priority. So if I may encourage you to contact me, we will get his sorted for you. Again, may I say, I am sorry for any pressure the waiting has caused.
Kind regards,
Eunice

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Eunice Goodwin

Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,

NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 06/12/2016 at 16:41

Published on Care Opinion at 16:43

Dear Exdns,
Thank you so much for contacting me off-line, it was lovely talking to you. I am delighted that we had an acceptable appointment to offer for a clinic next week. I wish you all the best with both your Cardiology appointment and your upcoming gall bladder op.
Best wishes,
Eunice

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Update posted by Exdns (the patient) 7 years ago

Thank you Eunice,
I am amazed at the speed of response and the outcome.
That an appointment could be offered to me within a week of my comments to this website is astonishing. I had been told that I would just have to wait and having waited for four months it still didn't seem like I was any closer to resolution.
So, thank you again for your understanding and excellent manner, it was nice speaking to you and I appreciate the way you were able to move my case forward.
Well done. Great service.

Eunice Goodwin

Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,

NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 07/12/2016 at 09:16

Published on Care Opinion at 09:17

Dear Exdns,
It was lovely talking to you too and thank you for your kind words. I really just facilitated. Your appointment was as a result of others in the team who are working hard to get the waiting list down. I am truly delighted we could help with this, maybe Santa came early.
Best wishes and I hope you have a great Christmas.
Eunice

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