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Can't get through to antenatal clinic

Story from nhs.uk

"Can't get through to antenatal clinic"

About: St Thomas' Hospital / Maternity care

This is a repeat of a complaint by another person. But I am also finding it impossible to get through to the antenatal clinic. I was referred by my doctor 5 weeks ago and heard nothing, called and left a message at 8 weeks and heard nothing. Called again and answerphone message says mailbox is full so you can't leave a message. Emailed the matron's email on the website and received an out of office until January 2017. Still nothing. I appreciate it's a very busy unit but it would just be nice to get through to someone!

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Responses

Response from St Thomas' Hospital 7 years ago
St Thomas' Hospital

Submitted on 04/01/2017 at 10:40
Published on nhs.uk on 05/01/2017 at 01:30

Thank you for sharing your feedback with us. We are sorry to hear you have had such a frustrating time struggling to get through to the antenatal department and we would like to apologise for this. We have experienced a significant increase in the number of referrals. We have also had staffing issues in the booking office. Unfortunately these issues have resulted in delays in appointments being sent out which is very frustrating. We are working hard to resolve this as soon as possible. If you would like to contact our PALS Team on 020 7188 8801 or email pals@gstt.nhs.uk they will be able to liaise directly with the department on your behalf and help you get an appointment.

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