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Attitude of staff

Story from nhs.uk

"Attitude of staff"

About: Queen's Hospital / Accident & emergency

In the waiting room of majors lite a nurse came to me and said "you don't look ill, do you need that wheelchair?"

I have advanced cancer with bone and lung mets, I have been vomiting black blood, I am unable to walk - what do you think?

I was sitting with a sick bowl on my lap, hunched over and coughing.

They could not have been more insensitive.

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Responses

Response from Queen's Hospital 7 years ago
Queen's Hospital

Submitted on 18/01/2017 at 14:00
Published on nhs.uk on 19/01/2017 at 01:38

I am sorry to read of your comments, please accept my apologies for the insensitive comments made by one of our nurses.

These comments were unnecessary and I apologise for the upset which has been caused.

If you wish to discuss this further, please contact our Patient Advice and Liaison Team.

PALS can be contacted on 01708 435 454 or by email PALS@bhrhospitals.nhs.uk.

Yours sincerely

Kathryn Halford

Chief Nurse

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