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"Amazing services from NHS"

About: New Victoria Hospital / Day surgery

(as the patient),

I discovered a lump in my breast and immediately contacted my GP surgery for an appointment; the doctor done an examination and referred me to the Victoria Infirmary Glasgow Breast clinic.

I was offered an initial appointment within 2 weeks. I was seen by a doctor and at the clinic a general doctor was also present which I was more than happy for them to be there as this enables the new doctors to learn. I was referred onto the scan unit that day and had my scan and biopsy. The nurse present and doctor who performed the biopsy were both excellent and extremely calming in a difficult time for myself.

I then met with my doctor again that day and was advised that it didn't look malignant however they would have the full results within 1 week. I arranged an appointment with the administration staff for the following week. at my return appointment it was confirmed as benign.

I have been referred to general surgery to have this lump removed. I have had my pre-op assessment this week both with a nurse and doctor - again an excellent service.

All of the above and subsequent operation will have all taken place within 2 months of discovering this lump. I honestly couldn't fault the amazing services from the GP receptionists; GP; Administration staff, Nurses and Doctors at the Victoria Infirmary - I feel so blessed to live in a country that offers the NHS services we have and more recognition is deserved.

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Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 7 years ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde
Submitted on 21/11/2016 at 16:06
Published on Care Opinion at 17:13


picture of Nicole McInally

Dear KaKa B

Thank you for taking the time to share your story on Patient Opinion.

There are so many positives in your story which are great to hear, including the speed with which you were given an appointment, to the medical and nursing staff who looked after you at this worrying time. I am pleased to hear that the lump was benign which must be a huge relief.

I will pass on your kind feedback to the staff at the Breast Clinic.

Best wishes

Nicole

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