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"My Journey through St Andrews"

(as a service user),

Last stages that have given me confidence throughout my recovery in St Andrews.

I have worked closely with the patient experience team doing numerous things varying from,

New Staff Inductions

Interviewing Panels

Presenting to the Board of Directors

Staff awards ceremony

I then ventured into applying to work with the H&S team, was a trainee for 12 weeks learning all Safe Systems of works, working with the different agencies around site. I was part of the team that escorted the Care quality Commissioners on their inspection to a number of areas around site and gained knowledge and awareness on CQC information in the week they were on site. I have now become a volunteer within the same team and gained my unescorted leave to attend my workplace as a team member.. I'm taking my Level 2 Health & Safety certificate partnering with the British Safety Council.

I have excelled with confidence on communication, Risk awareness, taking on compliance Audits within the Charity both clinical and non clinical. I have gained great knowledge about the Charity through Health & Safety team and feel a valued member of the team.

The Health & Safety team have been very welcoming and understanding of my situation and need, and still treated me with dignity and respect.

I am thankful for being given this opportunity and a chance to excel through a pathway of which I never knew was open to me.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Sophia Feurtado, Head of Patient Experience, Quality and Governance, St Andrew's Healthcare 7 years ago
Sophia Feurtado
Head of Patient Experience, Quality and Governance,
St Andrew's Healthcare
Submitted on 16/11/2016 at 14:11
Published on Care Opinion at 16:49


Dear Gemma29


Thank you for posting your story. I am delighted to hear about your progress and acknowledge how important being trusted and valued has been for you. I have noted that these opportunities and experiences have increased your confidence and enhanced your recovery. When I read your account it told me that you have also had a huge part to play in all that you have achieved.

I appreciate you taking the time to give us this feedback and I am sure that sharing your experience will inspire many people. Good luck with your Level 2 Health and Safety examination. Please continue to share your experiences with us as this really helps us to learn, share good practice and improve our services.
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