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Quick response to our call out

Posted By nutty nana

"Quick response to our call out"

About: Royal United Hospital / Accident and emergency South Western Ambulance Service NHS Foundation Trust

(as a relative),

Last firday your team came out after my mother had a fall. Quick response guy came out because there was no ambulance available at the time. My mother received very good care from all. But, there was a problem regarding pass over from quick response to ambulance crew because the guy could not print of the forms because there was no ink in his printer. This is not fair when your guys do everything they can to make the change over as easy as possible.

So, when we got mum to the hospital the pass over from the ambulance crew to hospital staff was not good. And, for some reason the tablet machine containing all her details did not reach the hospital. So this made thing quite difficult.

But, may I thank everyone for the help and concern. Mother  after tests and a check over was able to return home.

Thanks again. King regards.

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Responses

Response from Royal United Hospital 7 years ago
Royal United Hospital

Submitted on 31/10/2016 at 12:16
Published on nhs.uk on 01/11/2016 at 01:31

Thank you for taking the time to post your comments regarding your experiences.

The 'quick response' service you are commenting on is not provided by the Royal United Hospitals Bath.

This service is provided by South Western Ambulance Service.

The Patient Experience Team can be contacted by telephone: 01392 261585 or email through their website page: http://www.swast.nhs.uk/Get%20in%20touch/

We do hope your mother is feeling better now and wish her a full recovery.

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Update posted by nutty nana (a relative)

Yes, thanks I realize that. Mum is feeling a bit better now thank you for asking. The lack of printer ink was because the rapid response paramedic filled out his forms on his computer and was unable to print off the report which should have been passed to the ambulance crew. Its not fair if such a small thing can stop the guy from doing his job properly. I am not knocking our NHS, I don't know where we would be with out it. Keep up the good work everyone. And, thanks once again.

Response from Sara Coburn, Patient Engagement Manager, Governance, South Western Ambulance Service Foundation Trust 7 years ago
Sara Coburn
Patient Engagement Manager, Governance,
South Western Ambulance Service Foundation Trust

Submitted on 15/11/2016 at 14:21
Published on Care Opinion at 15:39

Thank you for taking the time to share your feedback - I hope your mother has recovered well.

I am sorry to hear of the delay caused by the lack of ink in the printer.

The detail you have provided here has been anonymised, so I am to locate the details of the call and susequent ambulance attendance, so I cannot direct comment on the event.

However, we would welcome the opportunity to look into the care provided to you and your mother; if you would like us to do this may I ask you to contact our Patient Experience Team on either swast.patientexperience@nhs.uk or 01392 261 585 and a member of the team will be able to provide information on the next steps.

Thank you, again, for taking the time to share your story with us.

Sara

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