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Poor service and misinformation

Story from nhs.uk

"Poor service and misinformation"

About: Epsom and St Helier University Hospitals NHS Trust

Appalling from start to finish.

Tests took 3 days.

Scans were a sham the staff "don't do bandages" their words not mine so the patient had to cut them off unaided in a huge amount of pain.

Misinformed about procedures and timescales. After patient care was incorrect and no follow care which was offered has been delivered as it is not available apparently.

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Responses

Response from Epsom and St Helier University Hospitals NHS Trust 7 years ago
Epsom and St Helier University Hospitals NHS Trust

Submitted on 19/07/2016 at 17:44
Published on nhs.uk on 20/07/2016 at 02:32

Thank you for sharing this feedback with us. We are concerned to hear this and would like to know more. Please contact our Patient Advice and Liaison Service (PALS) on 020 8296 2508 or email pals@esth.nhs.uk so we can look into this further.

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