I think the receptionists are very unhelpful and very insensitive. Considering they work in a GP I would have thought they would be a bit understanding and show a little empathy.
On several occasions they question the severity, and have never given me an emergency appointment even in the case where I had then had to be referred to hospital for surgery.
I think it is disgraceful that a surgery has been operating with poor receptionists for this long considering the GP's and nurses have excellent customer care and the receptionists let the whole practice down.
"Receptionists at my G.P practice"
About: NHS Lothian NHS Lothian Edinburgh EH16 4SA
Posted by Corstorphine Resident (as ),
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