"Contact by telephone"

Dear DM,

Please accept our apologies for the delay in responding to your comment - it has only just been sent to us by the NHS Choices moderation team (we have contacted them about this).

We are incredibly sorry for the difficulty you experienced in contacting the Ophthalmology department on that telephone number. We do receive a high volume of calls which can cause some difficulty in getting through during peak times, but the team does make every effort to answer your call and resolve any concerns as soon as possible. For help with future enquiries, the direct number for the Windsor Eye Clinic - 0116 258 5409; for enquiries about clinic appointments - 0116 258 6763; for enquiries about surgery - 0116 258 5930 and for general information – 0116 258 6468.

We have shared your comments with the Service Manager and Operational Manager for Ophthalmology, who will investigate why this number is being given out to patients but not answered.

Best wishes Communications Team Leicester’s Hospitals