I took my child to miu last week and very disappointed that the receptionist did not understand that my son needed to be in a quite area, he is disabled and can not stand loud noises and usually I am given the option to sit in a room while we wait, there were two rooms empty the whole time the receptionist rudely told me " take a seat and wait your turn like everyone else" I did not mind the wait, I was concerned for my son, I asked if I could speak to a senior nurse and again the receptionist ignored my request and repeated " take a seat and wait your turn like everyone else" my son was very distressed and kept holding his ears with both hands because the tv was on quite loud plus people and children talking loudly, how cruel from a non nurse to dictate to me what I should do, i will be taking this further
"Very disappointed with Receptionist in MIU"
About: Gravesham Community Hospital Gravesham Community Hospital Gravesend DA11 0DG
Posted via nhs.uk
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