A few months ago I wrote a review after visiting the Emergency Department with my Step dad.
I was concerned about the lack of consideration my Mum was given during this difficult time.
Unfortunately we had to visit again last night but the experience was so much better.
The paramedics were wonderful.
They took the time to explain to me and my mum exactly what was happening and what shouldn't happen.
My mum was given a chair to sit on (hurrah) and on 2 occasions different staff asked if we were OK or needed anything.
This may seem trivial but when you are scared tired and worried these small kindnesses really do help.
Thank you.
"Another visit to A&E"
About: Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus Nottingham NG7 2UH
Posted via nhs.uk
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