Each time I have visited this hospital, the staff I meet are very human and welcomming.
(The walk in blood test service is really good and efficient.)
I can't help noticing the way the hospital is run, is far from smooth or predictable.
each time I visit (once or maybe twice a year) I notice confusion over which room or area to wait in. A desk in the right department, with no information on, yet vacant.
Being informed to wait at the top of the stairs just to the right, realising, after sitting beside another person (A decoy!) that I was in the wrong area, even though another desk was nearby. Communication!
Signage!
Especially if you are want to move things around all the time.
Last week, the computer system was down again, this has happened before.
I've just written to the local paper, as it has come to my notice, in some cases, nurse's work load has doubled up and as a consequence, don't get a tea break from start to finish ! (Do you, reading this get a tea break??)
It looks as though the people providing the service in the trenches are working their socks off but being let down elsewhere.
I'll let you decide where?
Mr T Hegarty
"Administration"
About: Lymington New Forest Hospital Lymington New Forest Hospital Lymington SO41 8QD
Posted via nhs.uk
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