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endoscopy department experience

Story from nhs.uk

"endoscopy department experience"

About: North Tyneside General Hospital

attended appt for colonoscopy and gastroscopy at endoscopy dept sat 24th 2015 with much trepidation and would like to thank all the wonderful hospital stafff for putting me at my ease immediately and being absolutely supportive throughout this rather invasive proceedure. I am 77years old and could not have experienced more care and consideration anywhere. The cleanliness was impressive The staff were awesome..and very approachable .Thank you all. so much yours sincerely Valerie smart.

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Response from North Tyneside General Hospital 8 years ago
North Tyneside General Hospital

Submitted on 27/10/2015 at 16:50
Published on nhs.uk on 29/10/2015 at 01:32

Dear Valerie

I am very pleased to hear that you received such wonderful care from our teams.

We understand that coming into hospital can be an anxious time for patients and putting people at ease and treating people with compassion is very important to us. It sounds like you experienced this first hand and I will pass on your thanks to those involved in your care.

Thank you so much for talking the time to share your experience.

Kind regards

Claire Riley Director of Communications

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