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mistaken appointment

Story from nhs.uk

"mistaken appointment"

About: Blackpool Victoria Hospital

I was sent for an appointment that was not normally delt with at the clinic on this day. The sister delt with the problem with humour and efficiency. Every member of staff I have seen in this department have been everything a patient needs.

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Responses

Response from Eleanor Walsh, Head of Patient Experience, Blackpool Teaching Hospitals NHS Foundation Trust 8 years ago
Eleanor Walsh
Head of Patient Experience,
Blackpool Teaching Hospitals NHS Foundation Trust

Submitted on 19/08/2015 at 16:21
Published on Care Opinion at 16:40

picture of Eleanor Walsh

Hello Thank you for you positive comments about your recent visit to Blackpool Victoria Hospital. It is really good to hear that you felt staff dealt with your problem in a manner that suited you. I will make sure that your comments are shared with the team who will be delighted to hear that their professionalism helped you Thank you again for taking the time to tell us about your positive experience. Helen

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