The complaints procedure at GHH is farcical - PALS mislay crucial paper work. Staff blame each other and no one seems willing to be accountable. Changes are promised , lessons learned blah blah but nothing happens. Still waiting on a discharge letter since January 2015! I have seen the distress their inaction causes to family members and it is wholly unacceptable. Don't say sorry if you don't do what you said you would.
"Your complaints procedure"
About: Good Hope Hospital Good Hope Hospital Sutton Coldfield B75 7RR
Posted via nhs.uk
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