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Friendly, efficient service

Story from nhs.uk

"Friendly, efficient service"

About: Altrincham General Hospital

I visited the unit on a Saturday morning for a consultation which resulted in an x-ray. I was seen by three people, including the nurse on reception. All were very polite, friendly, efficient and extremely professional. I waited only a few minutes at each juncture in the proceedings, although it was not busy. It was everything I would want to hope for from an NHS service. Please pass on my thanks and appreciation to staff within the unit.

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Responses

Response from Altrincham General Hospital 9 years ago
Altrincham General Hospital

Submitted on 29/01/2015 at 11:54
Published on nhs.uk on 30/01/2015 at 00:00

Thank you for your comments posted on the NHS Choices website regarding your care at the Altrincham Minor Injuries Unit. It was very kind of you to write and compliment the staff as it is good to receive positive feedback which reflects the hard work and dedication of our staff. It was reassuring to hear that you thought that your experience was what you would expect and that it was professional, efficient, polite and friendly. That is exactly the service we aim to deliver. We can assure you that we have passed on your comments to all the staff in the Minor Injuries Unit. The Patient Experience Team Central Manchester University Hospitals NHS Foundation Trust

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