"They were both very kind to me and dealt with it in a very calm and friendly way"

I visited the phlebotomy department to have a blood test today. It is very difficult to get blood from me due to my thin veins so I prefer to go to the hospital as they tend to be very skilled.

The first person I saw (a young female phlebotomist) struggled to do it and as a result I came over faint. I was impressed by how she dealt with this. She put back my chair, got me water and put the curtain round for privacy. She then got a senior and more experienced phlebotomist to come over and she was able to take my blood straight away. They were both very kind to me and dealt with it in a very calm and friendly way.