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She made it clear that help was available if I need it

Posted By Keep234

"She made it clear that help was available if I need it "

About: Ayrshire & Arran Community Services / Elderly Community Mental Health Service

(as the patient),

We have had support from the psychiatric nurse for my husband’s dementia which has been very helpful. The nurse is called Mary Woods. We were referred to her by Dr Barber. It was very useful to have things explained to me. She made it clear that help was available if I need it and I’m grateful for that. She said of course she would see us again as and when necessary.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 9 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 17/11/2014 at 15:04
Published on Care Opinion on 18/11/2014 at 08:44

picture of Eunice Goodwin

Dear Keep234,

That is good, I am glad you are getting support it is invaluable. I am so pleased that you have found Mary to be very helpful and it will be my pleasure to let her know how helpful she has been. I will pass this to the team to share. I hope your husband keeps as well as possible and you continue to get all the help and support you need.

Best wishes,

Eunice

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Response from NHS Ayrshire and Arran 9 years ago
NHS Ayrshire and Arran

Submitted on 19/11/2014 at 17:44
Published on Care Opinion on 20/11/2014 at 13:01

Thank you for your kind words about our service. I’m delighted that Mary has been of help explaining things to you and I’m sure she will continue to offer you and your husband support as and when is needed.

Linda Boyd, Health Care Manager

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Response from Derek Barron, Associate Nurse Director, Mental Health Services, NHS Ayrshire and Arran 9 years ago
Derek Barron
Associate Nurse Director, Mental Health Services,
NHS Ayrshire and Arran

Submitted on 20/11/2014 at 16:52
Published on Care Opinion at 17:02

picture of Derek Barron

Dear Keep 234

Thank you for taking the time to feedback, it's very helpful for us to hear what people experience when in contact with our services - it's important to us and we value it greatly.

I see that Eunice is already going to ensure the team get to hear your feedback, or I would have done it - I may still do it as I'm sure they'll appreciate hearing your thoughts a second time:-)

Best wishes.

Derek

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