"Breast care unit"

Having had breast cancer I have visited this hospital many times, I have most of the time been treated with good care and respect. However my one small complaint is the lady who is on the reception desk in the breast care unit, I feel she would benefit from being a little more sympathetic and perhaps treating the many women who walk through that door with some empathy and consideration. I have found on my last two visits she is very unapproachable, rude in her mannerisms and inconsiderate. Her approach and questioning and attitude when speaking is quite rude even though she doesn't say a lot. Having gone through an awful time with breast cancer wouldn't it be nice to have a little more understanding and a smile rather than abruptness?