"Very badly managed"

Having waited 12 weeks to be seen by the pain clinic, I was offered very little advice on my problem other than ' maybe acupuncture might help'. I then waited weeks to get an appointment for my first acupuncture treatment. After this treatment I was asked which days suited me for further treatments. That was 8 weeks ago and I have still heard nothing! This pathetic drawn-out wait is unacceptable in today's NHS. What is happening in the Trust? It certainly seems to me that there is no effective control over waiting times.