"Normally a good practice "

I have been at this practice for a number of years without any problems but on the last occasion I wasn't happy I rang the surgery for a appointment to see a doctor only to receive a phone call from a doctor I explained my problem which in my eyes needs to be seen face to face but instead he told me it was viral I left it at that a few more days pass I took myself to the urgent care center to then be told that I have tonsillitis and given antibiotics I think I don't think it's right that I got diagnosed over the phone I felt that it wasnt caring and the Dr was bothered in what I was trying to explain to him and very ill practice