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Wonderful and also very humbling

Posted By mikekb76

"Wonderful and also very humbling"

About: Princess of Wales Community Hospital / Cottage Ward

(as a relative),

Unfortunately my elderly mother had a fall at home over 8 weeks ago and spent 8 weeks in hospital, the majority of the time on Cottage ward at the Princess of Wales in Bromsgrove. 

Initially this was such a worry for us all as a family as my mum has dementia and we were  so worried about how she would adapt to staying in hospital for such a long period of time. 

I have to say that the experience had been wonderful and also very humbling. 

The staff on Cottage ward were kind, caring and very supportive of all of my mom’s needs. They have treated her with so much kindness. 

Every single member, including all the nurses, care assistants, students, kitchen staff and housekeepers. 

My mom has always been made to feel welcome and not an inconvenience despite the challenges dementia can bring. 

Every member of staff has been wonderful, but I’d like to mention Baby as she has been so compassionate with my mum and is always just so kind. 

We will most certainly miss all the wonderful staff. 

Thank you for making a difference within the NHS.

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Responses

Response from Lydia Price, Deputy Ward Manager, Cottage Ward, Princess of Wales Community Hospital, Herefordshire and Worcestershire Health and CAre NHS Trust last week
Lydia Price
Deputy Ward Manager, Cottage Ward, Princess of Wales Community Hospital,
Herefordshire and Worcestershire Health and CAre NHS Trust

Submitted on 21/05/2024 at 10:34
Published on Care Opinion at 10:44

Thank you so much for the wonderful feedback that you have provided in what sounds like a very difficult situation with your Mum. It is so good to hear that your experience as a family has been one of such a positive nature and I am thrilled that this ranges across all staff members.

Thank you for your kind words your feedback will make a huge difference to the team.

Please be assured that I will pass on the wonderful comments to the staff and we would like to wish you and your family the very best.

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