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"Rinse and repeat medical."

About: Dr Rc Rautray's Practice

I've had an issue for months, they know about it, still haven't changed the med even though the last blood test was supposed to determine that. I've had an issue with my legs and feet creating pain and issues walking and moving around, not that they care, I need to go in, i need a test, i need another test, one of the doctors wanted a blood test for the reason of changing the med for another, I went for that test although no idea why, I called and still no .. I need to talk to a doc / nurse again? We've had it with them, pretty sure they're doing this on purpose, so we've collected new forms for another doctor that we will be moving to very soon, we're done with the time wasting tactics.. I've had a doctor for 3 years, how many times have I seen him? 0 not a single time, a few phone calls sure, but seen? not once. We're done, best of luck anyone that joins these, though I'd look elsewhere. not that they care anyway. I've even seen a pretend doctor PE or something, and that is the worst experience i've had yet and won't be repeated because i'll not be visiting primrose bank again.or speaking to that novice learner doc? I don't know anymore, NHS = No Hope Sir.

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Responses

Response from Dr Rc Rautray's Practice 5 days ago
Dr Rc Rautray's Practice
Submitted on 28/05/2024 at 16:10
Published on nhs.uk at 16:10


Dear Anonymous

Thank you for your email. I am so sorry to hear you feel you have been experiencing poor service from the surgery. I do apologies and acknowledge how frustrating it can be. We are a training practice and therefore have 2 Foundation Year 2 GPs who work and are mentored by Dr Ray and Dr Qureshi, we also have a Physician Associate and Advanced Nurse Practitioners who all work to provide clinical care to patients, i am not sure if this is who you are referring to in your comment. Most practices make use of these additional roles. If you would like to email primrosebank@nhs.net with further details of your issues i am sure we can help resolve them.

Thank you

Helen Lang, Practice Manager

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