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Care Opinion

Diabolical service

Story from nhs.uk

"Diabolical service"

About: Queen Elizabeth The Queen Mother Hospital

I tried to contact Sarre Unit, QEQM to ensure my appointment for 24th May 2024 had been cancelled by the Spencer Wing as they had cancelled my surgery on the 10th May 2024 at my pre-op assessment ( cancelled by nurse). All efforts to telephone the Sarre Unit were futile as each number used was ‘no longer in use’. Main switchboard at QEQM could not help. Neither could the appointment clerk I spoke to. This is an appalling waste of tax payers money.

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Responses

Response from Patient Feedback Co-Ordinator, Patient Voice and Involvement, East Kent Hospitals University NHS Foundation Trust 2 weeks ago
East Kent Hospitals University NHS Foundation Trust

Submitted on 17/05/2024 at 17:29
Published on Care Opinion at 17:29

Thank you for your feedback.

I am so sorry you have been struggling to contact the Spencer Wing.

Can I ask was this appointment arranged directly with Spencer Wing or were you referred by East Kent Hospitals?

Please contact my team via our email address which is ekhuft.patientvoice@nhs.net and we will try to assist you.

I look forward to hearing from you.

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