"Receptionist - appalling "

Recently I rang surgery to book appointment. The way appointment bookings work, gave me no option but to answer their return call at 8.15am during rush hour, between school runs and while driving hands free. Obviously, I had to concentrate on driving, dropping 6 years old triplets with their bags, lunch bags and so on. It was hard for me to recollect my mobile number when reception staff asked me- yet i managed to give her. Then she responded "Oh God.."! After that again she repeated this 'soliloquy' after she made the appointments. What does a telephone operator expect from those who avail their service- who drives and drops children, seeking an appointment - while the surgery gives no same day appointment for two of triplets who have severe allergic reactions including anaphylactic shock. Reception staff S E said no same day appointment available and incase of emergency call 111 - great advice everyone receives from NHS! By now entire population in the UK is aware of this advice! And in the end booked a telephone appointment for the first week of June to discuss about allergy test for my triplets. Great service! Wish NHS dismantle these GP services and integrate or a total revamp to serve patient than operate like a service scare crow!