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"An overall a excellent experience."

About: North Devon District Hospital / Oral & Maxillofacial Surgery

(as a service user),

I had a broken tooth that had been in situ for over 6 months with the roots still retained. The NHS dentist situation was such that there was no capacity to have it taken out by a routine dentist.

Originally I was referred to the hospital dentist as I had a bony overgrowth in the roof of my mouth (Torus) and it had become infected. By the time I saw the hospital dentist the infection of the torus had subsided. But the dentist felt that the tooth had an abscess over it and that it should come out.

So they booked an appointment for October which meant another 6 month wait. But the receptionist was so helpful she put my name down on a cancellation list in case if a appointment came up they would call me. And that’s exactly what happened.

So I went in to have this difficult tooth out. The dentist Mr Honey was so kind and patient with me as I wasn’t very nervous as a previous Dentist actually broke one of my cap teeth taking out another tooth. But Mr Honey was extremely patient with me and very skilled, even though I raised my hand for him to stop at times he did!

The nurses Dianne and Sarah were really helpful and assisted me anyway they could and Dianne explained the after care to me.

An overall a excellent experience.

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Responses

Response from Jennifer Smallridge, Senior Dental Nurse Maxillofacial & Orthodontics (Northern Services), Maxillofacial & Orthodontics (Northern Services), Royal Devon University Healthcare NHS Foundation Trust last week
Jennifer Smallridge
Senior Dental Nurse Maxillofacial & Orthodontics (Northern Services), Maxillofacial & Orthodontics (Northern Services),
Royal Devon University Healthcare NHS Foundation Trust
Submitted on 21/05/2024 at 15:16
Published on Care Opinion at 15:16


picture of Jennifer Smallridge

Dear Mrs hayes

Thank you for taking the time to give feedback on your experience in our department. Well done for getting your treatment done even though you felt nervous. We never mind pausing treatment whenever needed to give nervous patients a bit of extra support and encouragement! I'm glad the procedure went well and hope the recovery period is going well too. If you have any worries or questions don't hesitate to contact us. I will pass your kind comments on to Nigel, Sarah and Dianne.

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